elexsis Casino & Sportsbook Data Care
This page describes what we collect when you use elexsis and how we keep that data protected. We take privacy seriously because your trust is fundamental to how we operate. We explain our practices in plain language so you understand exactly what happens to your information.
When you register, deposit via DANA or e-wallet, or place a bet on Liga 1 or Piala AFF, we collect specific details. We use that data only for account management, payment processing, fraud prevention, and legal compliance. We do not sell your information to third parties.
If you have questions about how we handle your data, this page answers most of them. For anything unclear, contact us through the help menu in your account.
What data we collect on elexsis
We collect information in three ways: directly from you, automatically from your device, and from third parties like payment processors.
Information you provide to elexsis
When you register, we ask for your email, phone number, full name, identity number (KTP, passport, or equivalent), date of birth, and address. We require this for account verification and to comply with anti-money-laundering regulations. We also store your chosen password (encrypted, never in plain text).
When you deposit, we record the payment method you choose—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or another option. We do not store your full bank details or wallet credentials. We store only a reference token so we can process future transactions.
When you place bets on Liga 1, Piala AFF, Champions League, or other markets, we log your wager, the odds you took, the stake, and the outcome. This record is tied to your account and helps us settle disputes and detect unusual patterns.
Information we collect automatically on elexsis
Our servers log your IP address, browser type, device model, and the pages you visit. We use this to understand how you interact with our platform and to spot security threats. We also set cookies on your device to keep you logged in and to remember your preferences.
We do not use cookies to track you across other websites. Our cookies work only on the elexsis domain.
What we collect and why
- Email and phone—to verify your identity and send account updates.
- Payment details—to process deposits and withdrawals via online payment, e-wallet, mobile banking virtual accounts, and other methods.
- Betting history—to settle wagers, detect fraud, and generate your account statement.
- Device data—to prevent unauthorized access and diagnose technical problems.
- IP address and browser info—to identify suspicious login attempts from new locations.
Information from third parties
Payment processors like local payment and online payment may share limited information with us—such as confirmation that your transfer succeeded. We do not receive your wallet password or full bank account number from them.
We may also receive reports from fraud-detection services that flag suspicious IP addresses or identity inconsistencies. We use these reports only to protect your account and our platform.
How we use your data on elexsis
Primary uses of your information
We use your data to run elexsis. That means account creation, login verification, deposit and withdrawal processing, bet settlement, customer support, and fraud prevention. If you contact us with a question about your account in Jakarta, Surabaya, Bandung, or any other city, we use your email and account history to assist you.
We also use your data to comply with legal requirements. Indonesian banking regulations, anti-money-laundering rules, and tax authorities may request account records. We provide what the law requires and nothing more.
Security and fraud detection on elexsis
We monitor account activity for suspicious patterns—such as a login from an unusual country, multiple failed password attempts, or unusually large bets within a short timeframe. If we detect something odd, we may ask you to confirm your identity or temporarily suspend your account.
We use encryption to protect data in transit and at rest. Our servers use industry-standard security protocols. We do not store unencrypted passwords, and we never ask you for your password via email or chat.
Data retention on elexsis
We keep your account data as long as your account is active. After you close your account, we retain your betting history and payment records for seven years to meet legal obligations. We delete unnecessary personal details (like temporary phone numbers) after one year.
We do not delete your account data if you request a withdrawal. Your balance is processed, but your account history remains for dispute resolution and regulatory compliance.
- Account closure
- We process your final withdrawal within standard timeframes for your chosen payment method.
- Data retention after closure
- We keep records for legal and fraud-prevention purposes for seven years.
- Right to access
- You may request a copy of all data we hold about you; we provide it within 30 days.
- Right to correction
- If your address or phone number changes, update it in your account settings.
Sharing your data on elexsis
We do not sell or rent your data to advertisers or data brokers. We share data only with essential service providers—such as payment processors, hosting providers, and fraud-detection vendors—and only what they need to do their job. All vendors sign confidentiality agreements.
If you play during Idul Fitri, Idul Adha, or Imlek, or during major Piala AFF or Champions League tournaments, your betting behaviour is not shared with leagues or broadcasters. It remains on elexsis only.
We may disclose your data if the law requires it—such as a court order, tax authority request, or law enforcement investigation. We will notify you of such requests unless the law forbids it.
Cookies and tracking on elexsis
We use essential cookies to keep you logged in and to remember your language preference. We do not use third-party tracking cookies or analytics cookies that follow you across the web. Our analytics measure only how our own platform performs, not your behaviour elsewhere.
You can disable cookies in your browser settings, but some elexsis features may not work properly without them.
Your rights regarding your data
You have the right to request access to all data we hold about you. Contact us through the help menu with your request, and we will provide it within 30 days. You also have the right to correct inaccurate information—update your address or phone number directly in your account settings.
You may request deletion of non-essential data. We will remove information like temporary contact details, but we must retain account history and payment records for legal compliance.
Our services are available only where local law permits. If you are in a jurisdiction where gaming or sportsbook wagering is prohibited, you should not register on elexsis. Users are responsible for verifying that access to our platform complies with their own jurisdiction's law.
Third-party links and external services
Our website may link to external sites, such as league websites or payment provider pages. We are not responsible for their privacy practices. When you leave elexsis, you are no longer protected by this policy. Read their privacy notices before you share your data with them.
Policy updates
We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notice. Your continued use of elexsis after the notification means you accept the updated policy.
Contact us about privacy
If you have questions about how we handle your data, or if you want to exercise your rights, contact us through the help menu in your account. We will respond within one business day for most inquiries.